Privacy Policy

We collect information you provide directly to us, including name, email address, phone number, and payment information when you create an account or use our services. We also collect location data when you use the DRVANA app to facilitate ride and delivery matching.

We use your information to provide and improve our services, process transactions, send service-related communications, ensure safety and security on the platform, and comply with legal obligations. We do not sell your personal information to third parties.

DRVANA collects precise location data from drivers and couriers while they are active on the platform. Riders' pickup and dropoff locations are collected to facilitate service. You can control location permissions through your device settings, though this may limit platform functionality.

We share your information with drivers or couriers to facilitate your requested service, with payment processors to complete transactions, and with service providers who assist in our operations. We may share information when required by law or to protect the safety of users.

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us through our contact page.

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time. To exercise these rights, please contact us through our contact page.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. Your continued use of DRVANA after changes constitutes acceptance of the updated policy.